Privacy Policy

Last Updated: January 1, 2026

1. Information We Collect

We collect the following information when you use our services:

1.1 Personal Information

• Full name
• Identity card number or passport number
• Phone number
• Email address
• Home and work address
• Employer information
• Personal photos for documents

1.2 Technical Information

• IP address of your computer or smartphone
• Web browser type used
• Device operating system
• Web pages visited
• Time and date of visits
• Geographic location (if permitted)

1.3 Uploaded Documents

• Copy of identity card or passport
• Birth certificate
• Educational certificates
• SICW course certificates
• Work permits (for foreign workers)
• Health certificates
• Passport-sized photographs

2. How We Use Your Information

Your personal information is used for the following purposes:

2.1 Application Processing

• Processing CIDB Green Card applications
• Handling course registrations
• Facilitating communication with CIDB
• Verifying identity and eligibility

2.2 Communication

• Contacting you regarding application status
• Providing updates and notifications
• Answering inquiries and providing support
• Sending marketing information (with consent)

2.3 Service Improvement

• Analyzing website usage
• Improving user experience
• Developing new services
• Preventing fraud and abuse

3. Information Sharing

We may share your information with third parties in the following circumstances:

3.1 Authorities

• CIDB Malaysia: For official application processing
• Government Agencies: For verification and compliance
• Authorities: If required by law

3.2 Service Providers

• Postal and courier companies for document delivery
• Payment service providers
• Technology and hosting service providers
• Authorized training and course centers

3.3 Special Circumstances

• To comply with court orders or legal requirements
• To protect rights, property, or safety
• In cases of company merger or sale
• With your explicit consent

4. Data Security

We take serious steps to protect your personal information:

4.1 Technical Measures

• SSL/TLS encryption for all data transmission
• Password-protected databases
• Restricted access to sensitive information
• Regular backups and disaster recovery
• 24/7 security monitoring

4.2 Organizational Measures

• Security training for all staff
• Strict information security policies
• Regular security audits
• Confidentiality agreements with all staff

5. Your Rights

Under Malaysian data protection laws (PDPA 2010), you have the following rights:

5.1 Right of Access

• Obtain a copy of personal information we store
• Know how your information is used
• Get information about third parties given access

5.2 Right of Correction

• Correct inaccurate information
• Update incomplete information
• Request confirmation of changes

5.3 Right of Erasure

• Request deletion of information in certain circumstances
• Withdraw consent (if applicable)
• Object to processing for marketing purposes

5.4 Right to Object

• Object to data processing for direct marketing purposes
• Opt out of receiving promotional communications

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Provide a better experience
• Improve user experience

7. International Data Transfers

Your information may be transferred to and stored in other countries for the following purposes:

• Cloud hosting services
• Technical support
• Backup and disaster recovery

We ensure that all data transfers are made with appropriate protection and comply with Malaysian law.

8. Data Retention Period

We retain your personal information as long as necessary to:

• Provide the requested services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Generally, records are kept for 7 years after service completion, unless required by law for a longer period.

9. Children's Policy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information to us, we will promptly delete it.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be notified through:

• Notice on the main website
• Email to registered users
• WhatsApp or SMS (for important changes)

Continued use of our services after changes means you agree to the updated policy.

11. Contact Information

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us:

12. PDPA Compliance

We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA). For complaints or inquiries regarding data protection, you may also contact: